Customer Satisfaction Guarantee.
Customer satisfaction is our first priority at Classy-Couture. We are committed to providing exceptional customer service and quality products. We want you to be thrilled with our products and service, therefore we are happy to accept your return to exchange for another size or totally different item or a refund. A return approval must be requested before returning your purchase, this can be obtained by simply emailing us.
If for any reason you are not happy, Please contact us from the Classy-Couture contact page to arrange to return your order and quote your order number for an authority to return. Your item should be sent back to us within 30 days of receipt by you. Returns outside this period cannot be accepted.
You can then simply return your item/s to us within 7 days of the return approval date, unused / unworn and in the original undamaged clear packaging and we will either exchange your item, refund (costumes only) or provide a merchandise credit. Please note however:
We cannot accept return of intimate apparel such as hosiery, accessories (including costumes/corsets that include underwear) for health reasons unless they are faulty, please contact us if you find a fault to discuss return of your item.
ITEMS ON SALE/CLEARANCE are not able to be returned/exchanged, please choose these carefully.
Please note that we do not refund shipping costs or the cost to return an item to us.
To Return your order please first email us to notify us of your intent to return and send your order/item to us in its original undamaged packaging and with the invoice.
Any returns that are received worn, damaged, altered or are not authorised will be sent back to the customer with no credit/exchange issued.
Returns Address: Classy Couture, PO Box 1566, Green Valley, NSW 2168, Australia.
Please include a note to let us know what you would like:
Merchandise Credit: If the item is not suitable and you do not require an exchange, a credit note can be provided.
We take great care in providing correct measurements in our sizing guides, however we also recognise that the fit sometimes may not be as desired. Therefore, we are happy to offer a free of charge exchange on sizes or styles (one per item.) Please note that we cannot accept return of intimate apparel (including costumes/corsets that include underwear) for health reasons unless they are faulty. You are able to exchange corset sizes/styles if the item is returned in original unworn condition.
Let us know what you would like to exchange the item to and include a self-addressed prepaid post satchel for your exchange to be sent back to you. Please email or phone us beforehand to ensure we reserve your preferred exchange item.
If you need the exchange urgently, the most efficient way for you to get it fast is to place a new order for the correct size or item so we can post it out immediately, and follow our Returns procedure to get a refund for the original order. If time is not a worry, you can send the item back to us with a request for the correct size, however please note that inventory can't be held until the returned items are received.
If an exchange or another item is not suitable a refund can be provided on costume orders only, less postage costs. We do not refund shipping costs or the cost to return an item to us. If your order received free shipping and the order or part of the order is returned for a refund, the shipping fee used will be deducted from the refund amount. Please note: We cannot accept return of products with any odours (eg: smoke), make-up marks, fake tan, or other marks/damage on the item. Please allow up to 7 days for your refund to be processed from the date of your return being received.
We want you to LOVE your purchase! If your item is faulty upon receipt or you have chosen the incorrect size/fit, we will gladly exchange/replace the item. All returns are subject to us receiving the item back within 7 days from the return approval date. You can exchange within 14 days of receipt.
We exchange only and do not provide refunds in the following cases:
Change of mind, incorrect decision as far as size, fit, style, if the item does not fit as expected, if it was not received by a specific date/event.
Conditions of Returns:
Returns must be returned to the store within 30 days of receipt by you to be eligible for an exchange/replacement or refund. Any returns received after this date will not be accepted.
Returned items that have been worn, damaged, or altered from their original state will not be accepted.
Shipping costs are not refundable. If your order received free shipping and the entire order or part of the order is returned for a refund/credit note, the shipping cost of $9.99 will be deducted from the refund amount. If your order is returned to us due to incorrect address listed, the return postage fee charged to us will be deducted from the refund amount also.
All exchanges must include a self addressed prepaid satchel for the exchange item to be sent to you.
Do not throw away the product packaging! If you are not sure whether you will be returing an item do not throw away the packaging. This includes outer packaging including the clear poly bag the garment was received in. All the packaging including the clear poly bag forms part of the product. If it is returned without the packaging it is not complete as sold to you. The packaging is extremely important as it confirms the product type, id, and description of the product. We cannot re-sell it as a genuine new product without the original packaging. ALL packaging must be returned in it's entirety in original undamaged condition for any refunds.
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
*Up to 4 refunds per PayPal account on eligible purchases. A cap of $45 per refund request applies.
The Service is available at no additional cost to PayPal account holders who have registered for it at www.paypal.com.au/returns.
How do I make a Refund Request?
To submit a Refund Request, submit a claim within 30 days of returning the item and attach required documentation, available at www.paypal-returns.com/hc/en-au/requests/new.
If any document is missing, you’ll need to submit it within 7 days of your initial submission.
The completed online claim form submitted via www.paypal-returns.com/hc/en-au/requests/new;
The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the PayPal transaction ID; and
A copy of your return shipment receipt that shows the amount you paid.
If you use a service that tracks shipment, the receipt should also show the seller’s address;
If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller’s address.
If the return costs were deducted from the refund of your item, we also need a copy of the refund email from the seller or PayPal, showing the amount refunded to you.
Documents must be clearly legible and emailed to firstname.lastname@example.org. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.
How will I be refunded?
If your Refund Request is accepted, you will receive a refund directly to your PayPal account.
How will I know if my Refund Request is accepted?
PayPal will send you a:
confirmation of receipt of your Refund Request: Within 1 business day
notice of approval or rejection of your Refund Request: Within 5 business days from the receipt of your complete request
refund to your PayPal account: Within 5 business days from the notice of approval of your Refund Request
For more information on the PayPal Refunded Returns Service, see the General Conditions of Use.
The Refunded Returns Service is offered by PayPal Pty. Ltd, in partnership with TELUS International Europe, the service provider.