Returns Policy
COSTUMES RETURN POLICY
If for any reason you are not happy, Please contact us from the Classy-Couture contact page to arrange to return your order and quote your order number. A return approval must be requested before returning your purchase.
You can then simply return your item/s to us within 30 days of the purchase date, unused / unworn and in the original undamaged clear packaging, including all tags attached and include the original invoice and we will either exchange your item, refund or provide a merchandise credit. If your item is faulty when received we will send you a replacement/exchange. Please note however:
We cannot accept return of intimate apparel (including costumes/corsets that include underwear) for health reasons unless they are faulty, please contact us if you find a fault to discuss return of your item. You are able to exchange corset sizes/styles if the item is returned in original unworn condition.
ITEMS ON SALE/CLEARANCE are not able to be returned or exchanged, please choose these carefully.
Please note that we do not refund shipping costs or the cost to return an item to us. If your order received free shipping and the entire order or part of the order is returned for a refund, the shipping cost of $9.99 will be deducted from the refund amount.
To Return your order please send your order/item to us in its original undamaged packaging and with the invoice.
Please include a note to let us know what you would like:
Merchandise Credit: If the item is not suitable and you do not require an exchange, a credit note can be provided.
Exchanges
We take great care in providing correct measurements in our sizing guides, however we also recognise that the fit sometimes may not be as desired. Therefore, we are happy to offer a free of charge exchange on sizes or styles (one per item.) Please note that we cannot accept return of intimate apparel (including costumes/corsets that include underwear) for health reasons unless they are faulty.
Let us know what you would like to exchange the item to and include a self-addressed prepaid post satchel for your exchange to be sent back to you. Please email or phone us beforehand to ensure we reserve your preferred exchange item. (One exchange per item/order)
If you need the exchange urgently, the most efficient way for you to get it fast is to place a new order for the correct size or item and follow our Returns procedure to get a refund for the original order. If time is not a worry, you can send the item back to us with a request for the correct size, however please note that inventory can't be held until the returned items are received.
Refunds
If an exchange or another item is not suitable a refund can be provided, less postage costs. Please note: We cannot accept return of products with any make-up marks, fake tan, or other marks/damage on the item.
DRESSES/CLOTHING RETURN POLICY
If your item is faulty upon receipt or incorrect size, we will gladly exchange/replace the item. All returns are subject to us receiving the item back within 7 days of the return approval date. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, they must still be in an unused and saleable condition.
You can exchange within 30 days of your receiving the item.
Please note that in order for the exchange to be accepted, all tags must remain on garments. The condition of the item must be re-sellable. We will not accept the exchange of any item that is considered used.
Please note that before an exchange can be done, you must contact us within 30 days of receipt date and the goods must be received at our store within 7 days of the return approval date.
You can then simply return your item/s to us, unused / unworn and in the original undamaged clear packaging, including all tags attached and include the original email invoice and we will either exchange your item, or provide a merchandise credit. If your item is faulty when received we will send you a replacement/exchange. Please note however:
We cannot accept return of intimate apparel (including costumes that include underwear) for health reasons unless they are faulty, please contact us if you find a fault to discuss return of your item.
Please note that we do not refund shipping costs or the cost to return an item to us.
To Return your order please send your order/item to us in its original undamaged packaging and with the invoice.
Please include a note to let us know what you would like.
PRE-ORDERS
Items that are pre-orders (itemised as 7-10 day delivery) are NOT able to be cancelled before delivery, though you are able to exchange after delivery. All pre orders are final and items cannot be added to order.
